floptech
Home  |  Poker Roll  |  Poker Tweeter  |  FlopZoom  |  FlopZoom Lite  |  News  |  Blog
FlopZoom
FAQ

 
Frequently Asked Questions
Q: What happens after the trial period ends?
Q: How do I purchase FlopZoom?
Q: I have an older Mac. Why doesn't FlopZoom run on it?
Q: How do I tell which version of FlopZoom I'm running?
Q: Will you charge for upgrades?
Q: FlopZoom is having problems on startup. What should I do?
Q: Why can't I find any sessions?
Q: What about Omaha? Razz? Stud?
Q: Can FlopZoom analyze sessions on my Mac's Windows partition?
Q: Can I analyze sessions from other players and computers?
Q: What are FlopZoom's system requirements?

 
Q: What happens after the trial period ends?

A: 30 days after you first install FlopZoom, the free trial period ends and you will not be able to add any new sessions.
During the 30 day trial period, you can import any number of sessions. We've removed the 300 session limit from version 1.2.5 onward.

But 30 days after you install FlopZoom, you won't be able to add any new sessions until you purchase FlopZoom. At that time you will need to either purchase FlopZoom or wait another month or so until we release a version that restarts the trial period.

That's right - every few months, when we release a version of FlopZoom with major new features, that new version will start a new 30 day free trial period. But these special versions will only start a new 30 day trial period if your version of FlopZoom has expired. If your version of FlopZoom has not expired, installing a release will never extend your trial period.

back to top
 
Q: How do I purchase FlopZoom?

A: To purchase FlopZoom, choose FlopZoom > Purchase... menu item. You will see an order form provided by eSellerate,
our e-commerce partner. Simply fill out the form and FlopZoom will receive a serial number from eSellerate and automatically register itself. Your copy of FlopZoom will be fully licensed.

And remember: updates are always free!


back to top
 
Q: I have an older Mac. Why doesn't FlopZoom run on it?

A: We will post a final version of FlopZoom 1.5 just for Macs running Mac OS X 10.4 "Tiger" in the near future.
This version of FlopZoom will resolve several issues in 1.5 but will not have the newer features of 1.6 and
later versions of FlopZoom.

It was necessary to create a version of FlopZoom specifically for Mac OS X 10.5 and later so we could improve FlopZoom's
performance and robustness and update its appearance. We will continue to maintain a legacy version of FlopZoom just for
PowerPC and Intel Macs running Mac OS X 10.4 "Tiger."

In the meantime, if you have installed a newer version of FlopZoom over your copy of 1.5.3, please download and re-install the 1.5.3 version from here.



back to top
 
Q: How do I tell which version of FlopZoom I'm running?

A: In the menu bar, choose FlopZoom > About FlopZoom. You'll see a window with the version.

back to top
 
Q: Will you charge for upgrades?

A: Never. All future versions of FlopZoom will be free upgrades for registered users.

back to top
 
Q: FlopZoom is having problems on startup. What should I do?

A: Sorry about that. Please make sure you are running the latest version. It's right here.
The first time you run a new version of FlopZoom, it may prompt you to allow a rebuild of its database. If it does, please click "Rebuild" and let the rebuild run.

If FlopZoom doesn't prompt you for a rebuild, you should do a manual rebuild. Choose FlopZoom > Preferences... to bring up the preferences window. Click the "Commands" button to show the commands pane, then click the "Rebuild Database" button to start the rebuild process. Then please do the following:

1. If it hangs or crashes, force-quit it (control-click its dock icon and choose force quit) then re-launch FlopZoom.
It will skip over any files that caused it problems on any previous launch.

2. Once FlopZoom is running, choose the File > Save Skipped Sessions menu item. This will create a folder
called "FlopZoom Skipped" on your desktop. Please review the hand history files in this folder and email them to
.

We would greatly appreciate your help. Please help us make FlopZoom a great solution for Mac poker players.


back to top
 
Q: Why can't I find any sessions?

A: If you've played on FullTilt or PokerStars but FlopZoom can't find any hand history files, please take these steps:

1. Make sure you've requested history files from one or both of these sites.
We recommend using the default folder suggested by the site's software.
Also, be sure you've specified English: FlopZoom only supports English at this time.

2. Make sure that the sessions you've played are Texas Hold'em only.
FlopZoom only supports the Texas Hold'em variation of poker at this time.

3. If your hand history files are not in the default FullTilt or PokerStars folder:
Please choose File > Look in More Folders... from FlopZoom's menu, then navigate to the folder
that contains your hand history files.


back to top
 
Q: What about Omaha? Razz? Stud?

A: We hope to eventually support more games than just Texas Hold'em in the future.
The first non-Hold'em game would be Omaha, but at the moment we can't give you a time frame for additional game support.

back to top
 
Q: Can FlopZoom analyze sessions on my Mac's Windows partition?

A: Yes. If you are dual-booting with Boot Camp or if you are running virtualization software, FlopZoom can analyze
hand history files that are stored on the XP or Vista partition. This includes sessions that you played using the Windows FullTilt program.

Choose "Look in More Folders..." from the File menu and navigate to the Windows volume. Then choose the folder containing the hand history files. FlopZoom will remember the new folder and look in it (and in all previously chosen folders) for new history files each time it is launched.

back to top
 
Q: Can I analyze sessions from other players and computers?

A: Yes. You can copy FullTilt hand history files from other Macs or Windows machines to your Mac, and FlopZoom can
analyze those files. You can put them in their own folder inside the Documents > HandHistory folder and FlopZoom will find them the next time it is launched.

In fact, it's easy to send a session to another FlopZoom user. Choose "Save Current Session" from the File menu and FlopZoom will save the hand history file of the current session to a folder on your desktop. You can then use the email program of your choice to send that hand history file to another FlopZoom user. They can then add that session to their FlopZoom database.

back to top
 
Q: What are FlopZoom's system requirements?

A: Mac OS X 10.4.4 or later, up to the latest version of Mac OS X 10.6 "Snow Leopard". It's a universal binary so it will run on
Intel, G4, and G5 Macs. We strongly recommend that you run FlopZoom on Macs with processors faster than 1GHz and with more than 1GB of RAM, due to the large amount of data that FlopZoom must handle.

back to top

Read More
User Guide
Tutorials

Ask Us